FAQ

  • How do I sign up for your cleaning service?

    • Email or text or call us first to let us know what services you are interested in and when you are available. We will lock in a day and time for you. Then you will be asked to pay for the services online.​ 

  • What payment method do you accept?​

  • What is your cancellation and refund policy?

    • Cancel 48 hours prior to the service time to get a full refund. After that time frame we require that you reschedule the service or gift it to someone else at a future time. Call or email to complete this process.

  • How does a la carte service work?

    • We differentiate ourselves from our competition by encouraging you to choose the services you need from a menu of services provided. We do have a minimum amount that must be booked before we can initiate our services. For each a la carte service there might be varying levels that can be selected. For example, we can do a maintenance, overdue or deep clean of a bathroom. Select the one that best describes your space.

  • What services do you provide?

    • We are a full service cleaning company that also provides a la carte cleaning services. A la carte means you can select just the services you need for each visit. We do one-off cleaning or recurring visits.​

  • Are you licensed, bonded and insured?​

    • We are licensed and insured. A bond is only required for a new construction. If you think you need us to be bonded for your job, please contact us directly before paying for our services.​

  • When will you be adding laundry and dishes?

    • We are designing these services right now and will announce them as soon as we are ready.​

  • When will you expand to my area?

    • We serve the Seattle  area (as far south as Des Moines and as far north as Greenwood) and are expanding to the east side soon. ​Like or follow us on Facebook, Twitter or Instagram to receive our announcements.

  • How much does your service cost?

    • You can review our prices here.

  • Why is there a minimum charge?

    • We've selected a minimum charge to make a trip to your home worth our service provider's time. We want all our employees to be happy and to make a livable wage. Setting a minimum charge helps us to accomplish this.

  • Will I need to provide my own products?

    • CleanedSpaces will provide our own cleaning products. If you'd prefer we use your products, please let us know ahead of time.​

  • What kind of products do you need?

    • We strive to use planet-friendly products as much as possible. However, for hard to remove stains and build up we will use stronger chemicals sparingly.​

  • Do I need to be home for you to perform your services?

    • This is up to you. We are a licensed and insured company and are dedicated to caring for your home. We will be happy to clean in your absence or while you are home.

  • What is the difference between maintenance, overdue and deep cleaning?

    • Different degrees of cleaning might be needed depending on how the space has been maintained over time. If it has been cleaned regularly, a maintenance clean ​might be all that is required. This is a regular cleaning. An overdue clean might be needed when regular cleaning has not been done in a while and more care might be needed to get it to a maintenance state. A deep clean is where we spend extra time and effort paying attention to every detail of the space. This is a longer and more expensive process.

  • Why is there a pet fee?

    • Some pets simply shed and we have to spend more time cleaning as a result. A small fee is assessed to cover this additional effort.

  • How do you calculate the charge for a full house clean?

    • A full house cleaning is dependent on the size of the house and whether it is occupied or not. For an occupied house, the cost is 20c per square foot and for an empty house it is 40c per square foot. A deposit is required before we can start the service. The balance is due when we complete the job on the day of service.​

  • Am I allowed to tip the service providers?

    • Yes, please!​

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